Technical Support Specialist

Respond to user-reported technical issues by troubleshooting application, account, and device problems. Guide users through resolution steps, record support cases, and update ticket status while escalating advanced incidents to specialist teams. Contribute to knowledge base and support documentation to maintain service-level targets. This role requires strong analytical thinking, documentation skills, and the ability to explain technical matters clearly to non-technical users. The Philippines offers a strong hiring depth for this IT-BPM delivery function.