Technical Support Specialist, Tier 2
Remote
RemoteFull TimeMedium
Full TimeMedium
Job Summary
Provide technical support over the phone to end users, comprehend and apply technical information, and present solutions in a non-technical manner. Perform data entry duties, monitor, operate, or coordinate computer hardware, software, and peripherals using diagnostic tools. Update supervisors on project or technical issue status and assist with creating technical knowledge base documentation for common end-user problems. This role is open to external candidates in Florida, North Carolina, or Texas with flexibility for remote work.
Required Qualifications
- Passion for the Spectrio brand and products
- Ability to provide technical support over the phone
- Ability to comprehend and apply technical information
- Ability to present technical information to customers in a non-technical manner
- Ability to perform data entry duties
- Ability to monitor, operate, or coordinate and assist others in the operation of computer hardware, software, and peripherals
- Ability to utilize computer equipment, software, and diagnostic tools to perform a broad range of computer operations assignments
- Ability to update supervisor on status of projects or technical issues
- Ability to assist with the creation and documentation of technical knowledge base for common issues experienced by end users
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