Technical Support Specialist, Tier 2
RemoteTexas, United States or North Carolina, United States
Job Summary
Provide technical support over the phone to end users, comprehend and apply technical information, and present solutions in a non-technical manner. Perform data entry duties and operate computer hardware, software, and peripherals using diagnostic tools. Update supervisors on project status and assist with creating technical knowledge base documentation for common issues. This role requires 2+ years of customer service experience and is open to remote candidates in Florida, North Carolina, or Texas. Spectrio empowers clients to transform business locations into modern digital destinations, serving over 150,000 global locations across automotive, healthcare, and financial services.
Required Qualifications
- 2+ years of related experience with computers and providing customer service in a call center environment
- Ability to effectively prioritize and execute tasks and adapt to change
- Ability to work under pressure with interruptions and challenging deadlines
- Must show aptitude and desire to learn new skills on the job
- Analytical and problem-solving abilities
- Team-oriented, collaborative and have a positive attitude
- Strong customer-service orientation with ability to be courteous and helpful
- Must be able to work remotely (implied by 'Remote Work & Benefits' section and 'flexibility of remote work')
Desired Qualifications
- A.S. in Computer Science preferred
- Previous CRM and ERP experience preferred
- Experience using NetSuite, Google Suite, and other basic computer related skills
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.