Technical Support Specialist
$52,000–$58,000 year
On-siteSalisbury, North Carolina, United States
Job Summary
Provide technical problem resolution for all products used by customers and partners, fully documenting each case in the call tracking system. Review open issues daily to update stakeholders on status and assist with reproduction or resolution. Become an expert in software through testing to apply that knowledge when solving challenging customer issues. Ensure all required information is gathered before escalating cases, then establish effective communication lines with other Techcyte teams and management to prioritize escalations correctly. Maintain professional written and verbal communication with customers, development, and management via email, IM, and phone.
Required Qualifications
- Ability to work well in a team environment
- Ability to be self guided and self motivated in daily work
- Ability to work effectively in office environment
- Experience analyzing and accurately solving technical issues
- Excellent written and verbal communication and interpersonal skills
- Demonstrated ability to effectively interface with cross-functional teams
- Ability to commute to the lab in Salisbury, NC
- All candidates must be legally authorized to work in the US
- Criminal background checks will be conducted after an employment offer
- Techcyte participates in E-Verify
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