Technical Support Specialist
$55,000–$65,000 year
On-site · Chicago, Illinois, United States
Job Summary
Technical Support Specialist at tastytrade provides frontline technical and platform support to traders via phone, email, and chat across Mac, Windows, iOS, Android, and Linux. Responsibilities include diagnosing and resolving hardware and software issues, troubleshooting login and connectivity problems (including VPNs, firewalls, and ISP conflicts), assisting with software installation and version compatibility, and guiding users through desktop, web, and mobile platform navigation. You will document all interactions in Salesforce, create detailed Jira tickets for bugs and feature requests, escalate complex issues to Trade Desk/Engineering, and collaborate with the Engineering and Product Content teams to improve help documentation. Requires 1-3 years in a technical support role, strong communication, and the ability to explain technical concepts to non-technical users. Office is in the West Loop, Chicago, IL, with in-person work required five days a week.
Required Qualifications
- 1-3 years in customer service, support, help desk, or technical support role
- Experience supporting users across multiple operating systems and devices
- Familiarity with ticketing systems (JIRA, Confluence, Salesforce) preferred
Desired Qualifications
- 1-3 years in customer service, support, help desk, or technical support role
- Experience supporting users across multiple operating systems and devices
- Familiarity with ticketing systems (JIRA, Confluence, Salesforce) preferred
- Financial services or trading platform experience a plus but not required
- Genuine curiosity and drive to learn about financial services
- Strong communication and problem-solving skills
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