Technical Support Specialist
$21,600–$26,400 year
HybridBuenos Aires, Buenos Aires F.D., Argentina
Job Summary
Respond to incoming technical support requests via phone and ticketing systems by diagnosing and resolving issues related to Windows performance, application crashes, system errors, and connectivity problems. Support Microsoft Office 365 applications including Outlook, Teams, and email functionality using built-in diagnostic tools like Task Manager and Event Viewer. Own support tickets from initial triage through resolution, documenting steps and outcomes clearly while escalating issues and collaborating with other technical teams. Contribute to internal documentation and knowledge resources to support consistent issue resolution for English-speaking users across different time zones. Work flexible schedules including occasional evenings or weekends as part of a full-time contractor role in Palermo, Buenos Aires.
Required Qualifications
- 2+ years of experience providing application and desktop support in a fast-paced environment
- C1 level English or equivalent proficiency
- Advanced troubleshooting skills for Windows 10/11, Mac OS, and the Microsoft Office suite (Outlook, Excel, Word, PowerPoint, Teams)
- Proficiency with Microsoft native tools and utilities for resolving system issues
- Experience supporting Windows desktop environments
- Experience working with ticketing systems or structured support queues
- Ability to troubleshoot issues methodically and explain technical concepts clearly
- Professional-level English communication skills
- Availability to work flexible schedules, including occasional evenings or weekends
- 3 days in office in Palermo, Buenos Aires
Desired Qualifications
- Experience with Office 365 administration or advanced Outlook troubleshooting
- Familiarity with networking fundamentals and basic connectivity troubleshooting
- Exposure to PowerShell for troubleshooting or basic automation tasks
- Experience supporting users in high-volume or fast-changing environments
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