Technical Support Specialist
$60,000–$80,000 year
On-site · Warwick, Rhode Island, United States
Job Summary
The Technical Support Specialist will provide proactive IT support in a fast-paced environment, managing technical support requests, documenting resolutions, and training users. The role requires advanced knowledge of various operating systems, remote support tools, and network troubleshooting. Responsibilities include installing IT equipment, managing software deployments, facilitating virtual sessions, and documenting internal IT procedures. Ideal candidates will possess strong communication skills, relevant certifications, and a solid background in IT service within healthcare or finance sectors.
Required Qualifications
- Minimum of 5 years of progressive hands-on IT experience
- Healthcare/Finance experience is strongly preferred
- Associates or bachelor’s degree with a technical focus or equivalent experience
- Advanced working knowledge of Windows 10/11 and Microsoft 365 products
- Strong Remote Control support skills using tools such as ConnectWise Control and GotoAssist/QuickAssist
- Network connectivity troubleshooting
- Copier/MFP/Printer troubleshooting
- Advanced troubleshooting of Mobile Operating Systems
- Working knowledge of MAC Operating Systems
- Experience working with virtual service desktops
- Fundamental understanding of network and server technology concepts
- Fundamental understanding of IP addressing, subnetting and VLAN concepts
- A firm understanding of enterprise IT policies and security procedures
- Experience using and/or troubleshooting Windows in an Azure/Hybrid joined / Intune environment
- Well-rounded confident helpdesk phone acumen
Desired Qualifications
- A+/Network + Certifications
- ITIL Foundations
- Additional Industry related certifications
Additional Requirements
- Qualified applicants are evaluated without regard to protected characteristics
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