Technical Support Specialist

Act as the first point of contact for customer support calls and tickets, managing your queue effectively. Take ownership of reported issues and see them through to resolution by researching, diagnosing, and troubleshooting software and hardware problems across the product suite. Escalate unresolved or complex issues to internal teams with clear, well-documented handovers while prioritizing multiple tasks and competing demands. Carry out device configuration and preparation, create user documentation, and contribute to the internal knowledge base. Collaborate across projects and communicate effectively with customers, vendors, and internal stakeholders. Participate in an after-hours support rota on a rotating schedule. Fully remote working (UK-based).