Technical Support Specialist (Remote, U.S.-Based)
RemoteUnited States
Job Summary
Monitor data-collection software daily to ensure accurate reporting, then answer client calls and emails to diagnose problems and prioritize urgency. Log every issue as a service ticket, troubleshoot the software remotely by reinstalling or reconfiguring it, and decide whether to resolve the matter or dispatch a technician for hardware repairs. Keep clients updated on status and expected resolution times while maintaining accurate account records. Own each service request from the initial contact until full resolution. This role supports a software application tracking copier usage and meter data for U.S. businesses, requiring strong communication skills to explain technical issues to non-technical users.
Required Qualifications
- Comfortable being on the phone for most of the day
- Ability to explain technical issues in plain terms to non-technical people
- Some comfort with troubleshooting software
- Organized and able to juggle multiple open issues with shifting priorities
- Self-starter who can work independently without close supervision
- Ability to work well in a fast-paced, client-focused team environment
- Currently based in the United States
Desired Qualifications
- Coding experience
- IT certifications
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