Technical Support Specialist (Remote)
RemoteUnited States
Job Summary
Respond to customer inquiries via CRM tickets, email, chat, and phone regarding Shoreline products for wind turbine development and operations. Diagnose and troubleshoot issues by guiding users through complex simulations in the O&M and Construction Design application while collaborating with engineering teams on escalations. Maintain deep product knowledge of Shoreline features and gather customer feedback to inform product enhancements. Requires previous experience in IT or customer service, with renewables industry exposure preferred. This role supports the renewable energy transition by advancing the development, construction, and operation of wind turbines.
Required Qualifications
- Previous experience in IT, customer service, or a related field
- Ability to build rapport with customers and users
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Desired Qualifications
- Experience in the renewables industry, particularly wind
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