Technical Support Specialist - On Site, Not IT Work
On-siteSarasota, Florida, United States
Job Summary
Provide technical support to external dealers, distributors, and end users via phone and in-person training regarding product repair and service issues. Diagnose electro-mechanical lift problems, read schematics, and perform basic troubleshooting for outside, inside, and hybrid lift installations. Manage parts replacement orders, create sales orders, and return material authorizations for repair components. Collaborate with new product development teams to address serviceability concerns and ensure quality standards are met. Requires 2+ years of customer or field service experience, strong verbal and written communication skills, and the ability to prioritize multiple projects while traveling on a limited basis.
Required Qualifications
- 2+ years of previous work-related experience in customer/field service
- Experience with electro-mechanical technology for purpose of trouble shooting dealer and end-user issues
- Exceptional verbal and written communication skills
- Ability to manage and prioritize multiple projects
- Detail oriented and thorough in completing work tasks
- Entry level Basic Troubleshooting
- Parts replacement orders
- Understanding power flow and lift function
- Understand all outside lift installations
- Understand inside lift basic installs
- Understand basic hybrid lift installs
- Create sales orders and return material authorizations on repair parts
- Does basic ordering and basic troubleshooting
- Ability to read and understand schematics
- Knowledge of principles and processes for providing customer service and/or technical support. Includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
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