Technical Support Specialist
On-siteGlen Allen, Virginia, United States
Job Summary
Provide on-site technical support for employees, configuring workstations, managing device inventory, and troubleshooting network connectivity. Respond to inbound client requests by assisting with application installation, password resets, and basic troubleshooting while logging tickets and escalating complex issues. Handle onboarding and offboarding tasks including account setup and access control. Maintain IT asset documentation and ensure systems comply with security standards. Work on-site in Glen Allen, VA with a competitive salary and health benefits. Serve as the first line of defense for technical issues within a mission-critical healthcare technology environment.
Required Qualifications
- 2–5 years of IT support or help desk experience
- Strong troubleshooting skills (Windows, macOS, browsers)
- Experience with ticketing systems (Jira, Zendesk, Freshdesk, etc.)
- Excellent communication skills (clear, patient, professional)
- Ability to work on-site in Glen Allen, VA
- Strong organizational skills and attention to detail
Desired Qualifications
- Experience supporting SaaS applications
- Familiarity with HIPAA or healthcare technology environments
- Basic networking knowledge (DNS, DHCP, VPN concepts)
- Experience with device management tools (Intune, MDM, etc.)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.