Technical Support Specialist
On-siteBelize, Cabinda, Angola
Belize, Cabinda, AngolaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Maintain, update, and implement changes to client websites using HTML, CSS, JavaScript, and jQuery. Handle customer requests via chat, email, and inbound/outbound calls while solving problems within a reasonable time frame. Provide Dealer Spike website platform education and coaching to customers and co-workers. Create content for the Dealer Spike Knowledge Base and work with peers to resolve low-level escalations. Participate in training sessions on new web technologies and product features. Deliver a technical support experience that delights customers in a mixed-mode environment.
Required Qualifications
- Working knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery, and including concepts like layout design, cross browser compatibility, and accessibility
- Working knowledge of mobile-first, responsive web design, and CSS frameworks such as Bootstrap and Flexbox
- Excellent written and verbal communication
- Critical thinking / problem-solving skills
- Comfortable working in a team and managing frequent interruptions
- Clear speaking voice / good phone skills
- Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence
Desired Qualifications
- Previous customer service experience (2+ years preferred) Nice to have
- Previous web development experience (1+ years preferred) Nice to have
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.