Technical Support Specialist
$40,000–$45,000 year
On-siteMadrid, Madrid, Spain
Job Summary
Provide professional technical support to customers and partners via phone, email, and remote access tools, diagnosing and resolving product-related issues for Aritech security systems including intrusion, access control, and video solutions. Register, track, and manage support cases while documenting root causes and solutions to drive continuous improvement. Offer expert guidance on installation, configuration, and maintenance, delivering technical training sessions and contributing to product feedback loops for R&D. Collaborate closely with Sales, Pre-sales, and Product Management teams to support commercial activities and suggest new applications to solve specific customer system problems.
Required Qualifications
- Degree in Engineering, Electronics, IT, or a related technical field (or equivalent experience)
- Proven experience in technical support, preferably within the electronic security industry
- Strong knowledge of intrusion alarm systems, access control, and/or CCTV solutions
- Fluent in Spanish (written and spoken)
- English
Desired Qualifications
- Understanding of IP networking and system integration
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