Technical Support Specialist
$3,600–$6,000 year
RemotePakistan
Job Summary
Provide first-line technical support via email, chat, and tickets by troubleshooting user account, login, payment, and platform issues. Resolve technical problems or escalate complex issues to engineering while documenting bugs, feature requests, and recurring problems. Maintain accurate support tickets, assist users with onboarding, and create help center articles. Test new platform features, verify bug fixes, and monitor response metrics. Collaborate with Product and Engineering to improve user experience and recommend process improvements. Deliver professional, friendly, and timely support while maintaining data security. This role requires 2+ years of support experience, a CS degree, and proficiency with Zendesk or similar ticketing systems.
Required Qualifications
- 2+ years of Technical Support, Help Desk, or Customer Support experience
- Bachelors degree in Computer science or related field
- Strong troubleshooting and problem-solving skills
- Experience with ticketing systems (Zendesk, Freshdesk, Jira, Intercom, or similar)
- Basic understanding of web applications, browsers, and SaaS platforms
- Excellent written and spoken English
- Ability to explain technical concepts to non-technical users
- Strong organizational and time management skills
- Comfortable working independently in a fast-paced startup environment
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