Technical Support Specialist | Italian IT Support
HybridLisbon, Lisbon, Portugal
Job Summary
Provide first-line technical support to business customers via phone, email, and ticketing systems by diagnosing hardware, software, network, and connectivity issues. Log, manage, and prioritize incidents while escalating complex cases to specialized teams. Perform remote troubleshooting using screen sharing and monitor support cases until resolution. Document incidents accurately and collaborate with stakeholders to deliver effective solutions. This role operates under a rotating shift schedule supporting international business operations within a multicultural team. Candidates will undergo comprehensive onboarding and technical training before joining the hybrid model in Lisbon.
Required Qualifications
- Native or fluent level of Italian
- English proficiency at C1 level
- CompTIA+ certification (or equivalent) or Cisco CCNA certification/training
- Basic understanding of TCP/IP networking, routing, switching, and general IT infrastructure
- Strong analytical and troubleshooting skills
- Excellent communication and customer service abilities
- Ability to multitask and work efficiently in a fast-paced environment
- Hybrid working model following the onboarding and training period
- Office located in Alvalade, Lisbon
- Rotating shift schedule supporting international business operations
Desired Qualifications
- Experience with ticketing systems or remote technical support is an advantage
- Strong willingness to learn and develop within the IT field
- Hands-on experience with enterprise networking and infrastructure technologies
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