Technical Support Specialist
On-siteMeridian, Mississippi, United States
Job Summary
Provide professional support via phone, email, chat, and remote assistance to diagnose software, hardware, and payment processing issues. Troubleshoot network connectivity, workstation, and peripheral problems while managing support tickets to ensure timely resolution. Guide customers through system setup, configuration changes, and operational workflows, then create and maintain documentation and knowledge base content. Collaborate with Implementation, Development, and Product teams to resolve complex issues and contribute to continuous improvement initiatives. Work with customers across North America to help them maximize the value of their software and hardware solutions.
Required Qualifications
- Excellent verbal and written communication skills
- Strong troubleshooting and problem-solving abilities
- Customer service or customer support experience
- Working knowledge of Windows operating systems
- Basic networking knowledge including TCP/IP, LAN/WAN, and wireless networking
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational and documentation skills
Desired Qualifications
- Experience supporting software applications
- Experience in a call center or technical support environment
- Familiarity with POS systems or payment processing technologies
- Knowledge of SQL or database concepts
- Experience using CRM, ticketing, or help desk systems
- Associate or Bachelor's degree in Information Technology, Business, or related field
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