Technical Support Specialist I
On-siteMorgantown, West Virginia, United States
Job Summary
Technical Support Specialist I provides first-level IT support for hardware, software, and applications, and assists in user account management. Responsibilities include handling service requests via a help desk (HappyFox), troubleshooting issues, escalating when needed, assisting with user account setup, and supporting enterprise apps such as Blackbaud CRM, FENXT, Salesforce, Slack, Zoom, and Microsoft 365. The role involves collaboration with vendors, contributing to testing, training, documentation, and implementation of new systems, maintaining incident/resolution documentation, and participating in data integrity tasks. Requires a Bachelor’s degree or equivalent, 0–2 years in IT support, basic hardware/software knowledge, strong problem-solving and communication skills, and a customer-focused approach. Hybrid office environment in Morgantown, WV, with standard hours and limited travel.
Required Qualifications
- Bachelor’s degree in Management Information Systems, Computer Science, or related field, or equivalent combination of education and experience
- 0 to 2 years of experience in IT support, help desk, or a related role
- Basic knowledge of computer hardware, operating systems, and mobile devices
- Strong problem-solving and analytical skills
- Effective verbal and written communication skills
- Ability to provide professional and responsive customer support
Desired Qualifications
- Experience with help desk or ticketing systems
- Familiarity with Microsoft 365, Active Directory, or similar platforms
- Exposure to enterprise systems such as CRM or data management tools
- Industry certifications (CompTIA A+, Network+, or equivalent)
- Core Competencies
- Customer Service
- Problem Solving
- Communication
- Teamwork
- Attention to Detail
- Adaptability
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