Technical Support Specialist I
On-site · Phoenix, Arizona, United States or Lenexa, Kansas, United States
Job Summary
Technical Support Specialist I provides front-line technical support via phone, email, and chat, resolves issues within SLA targets, performs basic hardware/software/network troubleshooting (including VPN, printer setup, TCP/IP, RDS/Remote Desktop), triages/escalates tickets to higher-tier teams, and documents issues and resolutions in the ticketing system. The role engages in root-cause analysis, collaborates with colleagues, participates in training and on-call rotations (including after-hours), and supports customers across Active Directory, Windows OS, Citrix, Azure/O365, and cloud-hosting concepts while maintaining strong customer service and communication standards. The position involves contributing to knowledge sharing, maintaining documentation quality, and supporting ongoing initiatives and projects.
Required Qualifications
- High school diploma or equivalent
- Basic understanding of Active Directory (On-Prem and Azure/O365)
- Group Policy
- RDS/RDP
- Citrix fundamentals
- Windows desktop/server operating systems
- VPN
- TCP/IP networking
- Remote Desktop
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.