Technical Support Specialist - Hungarian Market
On-siteLisbon, Lisbon, Portugal
Job Summary
Provide end-to-end support for customers' online orders, including delivery management, shipping investigations, returns, payments, refunds, order tracking, and customer inquiries. Handle sensitive customer and client data in compliance with PCI and GDPR regulations. Communicate with customers, carriers/couriers, financial institutions, internal teams, and other stakeholders to resolve issues efficiently. Identify, analyze, and escalate complex cases when necessary, using internal knowledge bases and tools. Maintain high customer service standards and contribute to continuous improvement of the customer experience. Work collaboratively within a team environment to achieve project and operational goals.
Required Qualifications
- Fluent English communication skills (C1 level), both written and spoken
- Ability to work with sensitive or classified information (advantageous)
- Strong time management skills and ability to perform under pressure and tight deadlines
- High attention to detail and accuracy, recognizing the importance of small details
- Able to work independently and make decisions with minimal supervision
- Strong problem-solving mindset with a focus on customer-oriented solutions
- Experience in back-office environments with a strong focus on customer satisfaction
- Results-driven, with awareness of KPIs and a proactive, solution-focused approach
- Flexibility to support workload fluctuations, including occasional overtime
- Strong team player, contributing positively to collaboration and team success
Desired Qualifications
- SAP and back-office experience is a plus; training can be provided if needed
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