Technical Support Specialist – French Market
On-siteLisbon, Lisbon, Portugal
Job Summary
Diagnose and resolve technical hardware and software issues involving connectivity, installation, and software inquiries for Geotab products, GO devices, and the MyGeotab platform. Provide technical expertise on database setup, user management, rules, reporting, device errors, network communications, and portal configuration while supporting partners, customers, and internal teams via phone, chat, and email. Coordinate with internal departments on the return/exchange process for devices and accessories, manage product service training for resellers, and report escalating concerns to management. Maintain confidentiality of customer data and support global strategic initiatives. Work a flexible schedule in a 24/7/35 operation, including days, evenings, nights, weekends, and holidays.
Required Qualifications
- Located in Lisbon
- Clear reading, writing, and communication in English
- Clear reading, writing, and communication in French
- 1 - 3 years of experience in a customer service/support capacity
- Troubleshooting technical issues
- Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field
- Working knowledge of various programming languages such as SQL, Python, C#, or JavaScript
- Working knowledge of data warehouses like Google Big Query
- Expert level Excel skills (pivot tables and reports)
- Technical competence in Google Suite for business
- Excellent verbal and written communication skills
- Comfort speaking with customers via telephone, email, and chat
- Professional-level communication in French
- Fluency in English and French
- Ability to work a flexible schedule in a 24/7/365 operation
- Availability for days, evenings, nights, weekends, and holidays
- Reliable internet connection with at least 50mb DL/10mb UL
Desired Qualifications
- Strong technical aptitude
- Solid knowledge of various programming languages and big data applications
- Strong analytical skills
- Interpersonal relationship building skills
- Ability to manage multiple tasks and projects simultaneously
- Adaptability to growing technology and market demands
- Team-player mindset
- Passion for technology
- Willingness to take on new tasks and activities not described in the initial job description
- Flexibility to work in a fast-paced, ever-changing environment
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