Technical Support Specialist
On-siteCoraopolis, Pennsylvania, United States
Job Summary
Conduct on-site conveyor belt surveys and technical assessments at customer locations, including mines, quarries, and industrial facilities. Inspect and document belt specifications, wear patterns, damage, and operating conditions while collecting precise measurements for belt width, carcass type, and pulley diameters. Evaluate current performance to identify failure points, maintenance concerns, and opportunities for belt replacement or system improvements. Prepare comprehensive survey reports containing photographs and technical data to support quotes, warranty evaluations, and product recommendations. Collaborate with sales representatives and distributors during field visits to identify customer needs for replacement belts, splicing materials, and related services. Document all interactions using approved reporting tools and assist with customer training on belt selection and maintenance practices. Travel domestically and internationally up to 50% of working time, including overnight trips, while complying with all site safety protocols and wearing required personal protective equipment.
Required Qualifications
- Technical, mechanical, industrial, engineering, or maintenance-related education, training, certification, or equivalent practical experience.
- Demonstrated mechanical aptitude and the ability to understand industrial equipment, conveyor systems, and technical applications.
- Ability to accurately inspect, measure, photograph, document, and communicate technical field information.
- Ability to read and understand technical specifications, product information, equipment documentation, and measurement instruments.
- Strong written and verbal communication skills, with the ability to interact professionally with customers, distributors, sales representatives, technical personnel, and contractors.
- Ability to work independently in the field while maintaining timely communication and coordination with the sales and technical organizations.
- Strong attention to detail, organization, judgment, and follow-through.
- Proficiency with standard business technology, including mobile devices, digital photography, email, Microsoft Office, reporting tools, and customer relationship management systems.
- Ability and willingness to travel domestically and internationally, including overnight travel, up to 50% of working time primarily in the United States.
- Ability to obtain and maintain a valid passport for international business travel.
- Valid driver's license and the ability to satisfy applicable Company driving requirements when operating a motor vehicle.
- Ability to satisfy lawful, job-related customer and Company site-access requirements, which may include safety orientations, training certifications, identity verification, background screening, drug and alcohol testing, respiratory-clearance evaluations, fit testing, and the use of required personal protective equipment.
Desired Qualifications
- Experience with conveyor belts, conveyor systems, bulk material handling, mining, aggregates, terminals, industrial maintenance, field service, or a related industry.
- Experience conducting conveyor belt surveys or performing belt installation, splicing, inspection, troubleshooting, maintenance, or repair.
- Knowledge of conveyor belt construction, covers, carcass types, splice methods, conveyor components, and common belt damage or failure modes.
- Experience supporting a sales organization, distributor network, or customer-facing technical-service function.
- Experience identifying customer needs and communicating product or service opportunities to sales personnel.
- Experience preparing technical field reports, warranty documentation, inspection reports, or customer recommendations.
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