Technical Support Specialist
HybridSão Paulo, São Paulo, Brazil or Sao Paulo, São Paulo, Federative Republic of Brazil
Job Summary
Diagnose and resolve customer issues across Smart Glazier's 3D design, calculation, and ERP software products by troubleshooting errors, delivering root cause analysis, and providing detailed solution instructions. Configure databases and software environments to meet customer needs while conducting software testing to identify defects and contribute to product improvement. Document support interactions to enhance internal processes and the knowledge base, escalating complex issues to engineering teams with clear diagnostic detail. Requires strong computer literacy, analytical reasoning, and clear communication skills. Full-time permanent role with hybrid schedule in São Paulo, Brazil.
Required Qualifications
- Strong computer literacy (Windows and/or Mac environments)
- Excellent problem-solving and analytical reasoning skills
- Good written and verbal English communication (our working language is English)
- Ability to explain technical concepts clearly to non-technical users
- Self-directed with the ability to manage your own workload
Desired Qualifications
- Bachelor's degree preferred (technical, engineering, or IT-related disciplines a plus)
- Prior experience in SaaS customer support or IT helpdesk roles
- Intermediate proficiency or above in Microsoft Excel
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