Technical Support Specialist
On-siteFargo, North Dakota, United States
Job Summary
Administer computer support by loading operating systems, application software, and installing necessary hardware, including video cards, memory, and accessories. Diagnose and repair computers, mobile devices, and various hardware and software issues. Assist in network operations by configuring PCs, laptops, printers, and cabling systems. Provide phone support as part of the IT Helpdesk to resolve hardware and software problems for users. Manage PC lifecycle configuration software for inventory, software distribution, patch deployment, and remote support. Send units out for repair and ensure timely completion. Develop and maintain relationships with customers, vendors, and internal departments.
Required Qualifications
- Two-year degree in Computer Technology or the equivalent in work experience
- Knowledge of Windows desktop PC's is essential
Desired Qualifications
- Four-year Computer Technology degree preferred
- Experience managing additional OS's such as OSX, iOS, Android, iPadOS, and others preferred
- Experience working with computers in a WAN environment is helpful
- Working knowledge of Microsoft Office and O365, Internet, email and SAP software preferred
- Passionate about customer service
- Excellent interpersonal, written, and verbal communication skills
- Ability to effectively plan and organize and execute time management
- Excellent customer service skills include being competent, accurate, responsive and engaged
- Requires independent judgment and decision making within area of expertise and expected to provide recommendations on decisions of material nature
- Ability to meet goals, timelines, and outcomes on projects
- Ability to interact and collaborate with customers, various departments, and management levels
- Demonstrated specialized working knowledge of a specific department
- Ability to problem solve using applied knowledge
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