Technical Support Specialist
On-siteBelize, Cabinda, Angola
Job Summary
Maintain, update, and implement changes to client websites using HTML, CSS, LESS, and JavaScript. Handle customer requests via chat, email, and inbound/outbound calls while solving problems within a reasonable time frame. Provide Dealer Spike website platform education and coaching to customers and co-workers. Create content for the Dealer Spike Knowledge Base and participate in training sessions on new web technologies. Work with peers to resolve low-level escalations and deliver a technical support experience that delights customers. This role requires a mix of onsite, remote, or hybrid work with consistent use of video conferencing and collaboration tools.
Required Qualifications
- Working knowledge of HTML, CSS / LESS or SASS, JavaScript, jQuery, and including concepts like layout design, cross browser compatibility, and accessibility
- Working knowledge of mobile-first, responsive web design, and CSS frameworks such as Bootstrap and Flexbox
- Excellent written and verbal communication
- Critical thinking / problem-solving skills
- Comfortable working in a team and managing frequent interruptions
- Clear speaking voice / good phone skills
- Demonstrated ability to work effectively in a mixed mode (onsite, remote or hybrid) environment, including consistent use of video conferencing, collaboration tools, and proactive communication practices while maintaining a professional on-camera presence
Desired Qualifications
- Previous customer service experience (2+ years preferred) Nice to have
- Previous web development experience (1+ years preferred) Nice to have
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