Technical Support Specialist
$38,646–$38,646 year
HybridNorton, Virginia, United States
Job Summary
Provide technical support to customers who purchased products from Crutchfield by troubleshooting home and car equipment issues. Engage clients with a calm, interested demeanor while actively listening to determine needs and clarify through paraphrasing. Help customers understand and utilize their equipment by diagnosing problems, offering solutions, and providing step-by-step instructions. Communicate clearly and effectively through phone, email, and chat. Work a hybrid schedule of three onsite days and two remote days within Virginia, with one weekend day per week. Receive 10 weeks of paid, hands-on training before working independently.
Required Qualifications
- Passion for customer service
- Exceptional interpersonal skills
- Strong communication skills
- Problem-solving skills
- Basic math skills
- Ability and willingness to learn through on-the-job training
- Proficient computer skills
- Highly self-motivated
- Ability to communicate clearly and effectively through phone, email, and chat
- Ability to maintain a consistent work schedule that will include working 1 weekend day per week
Desired Qualifications
- Previous customer service experience
- Retail background
- Restaurant background
- Background in electronics
- DIY experience
- Bi-lingual in Spanish
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