Technical Support Specialist
$42,000–$48,000 year
On-siteCarmel, Indiana, United States
Carmel, Indiana, United StatesOn-siteFull Time$42,000–$48,000 yearIT ServicesMedium
Full TimeMediumIT Services
Job Summary
Provide Level 1 support for incoming issues while developing relationships with clients and internal staff. Work side by side with senior team members to increase knowledge of advanced technologies, including servers, networking, firewalls, Hyper-V, Microsoft 365, Azure, Exchange, Active Directory, and cybersecurity. Occasionally work at a client's location, manage assigned tasks with focus and persistence, and adapt quickly to learn new IT techniques. Occasional evening and weekend coverage required. Full-time role with competitive pay, health benefits, and a 401K match.
Required Qualifications
- associate degree
- Reliable vehicle
- Pass a drug test and background check
- Occasionally work evenings and weekends
- Focus and ability to avoid distractions
- Persistence in problem solving
- Humility to be able to ask for necessary help and support
- Commitment to a high level of quality work
- Ownership of assigned tasks
- Being able to adapt quickly
- Punctuality and a clean business appearance
- Desire to help others
- Ability to learn quickly
- Time management skills
- Ability to develop relationships with clients and internal staff
- Follow process and identify possible improvements
- Exemplary written and verbal communication skills
Desired Qualifications
- Bachelor's degree
- Servers
- Networking
- Firewalls (Fortinet | Fortigate)
- Hyper-V
- Microsoft 365
- Azure
- Exchange
- Active Directory
- Cybersecurity
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