Technical Support Specialist
On-siteFort Lauderdale, Florida, United States
Fort Lauderdale, Florida, United StatesOn-siteFull Time
Full Time
Job Summary
Answer incoming calls and respond to customer emails regarding Audio/Video products while providing technical insight to resolve queries. Leverage remote desktop technology for software installations and follow established processes for onsite service requests. Maintain awareness of the call queue, route calls appropriately, and escalate issues to supervisors as needed. Stay current on AV products and solutions serviced by the organization. Requires 2 years of call center or online support experience, 2 years of Audio/Video or networking experience, and data entry skills.
Required Qualifications
- Excellent communication skills
- Ability to empathize with customers and put them at ease
- Excellent listener
- Ability to articulate technical jargon in common terms
- Time management and organization skills
- 2 years of call center or on line support experience
- 2 years of Audio/Video or networking experience
- Data entry experience
Desired Qualifications
- AV certifications preferred
- 2 year degree in related technical field preferred
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