Technical Support Specialist
HybridShanghai, Shanghai, China
Shanghai, Shanghai, ChinaHybridFull TimeTECHMedium
Full TimeMediumTECH
Job Summary
Provide fast and effective technical assistance to AnyDesk clients via phone, email, and live chat. Develop best practices for recurring problems, collaborate with internal and external teams to support broader business objectives, and advise customers on product features aligned with their business requirements. Contribute to knowledge management by creating technical articles and workarounds while ensuring customer satisfaction. Fluency in English and Mandarin is required, along with two years of experience in customer-facing IT roles.
Required Qualifications
- Very strong ability to listen attentively, apply logic and reason, follow through, can-do attitude, and exceptional communication skills both written and verbal
- Easy to work with
- 2 years+ experience in a customer contact-centered area
- Successfully completed studies or training in the IT field
- Basic knowledge of networks and expertise in at least one operating system (Windows, macOS, Linux, Android or iOS)
- Distinct customer and service orientation and understanding of the customer point of view
- Fluency in English and Mandarin
Desired Qualifications
- Understanding of or experience with REST APIs is a big plus
- Resilient and flexible
- Positive problem-solving attitude and a hands-on mentality
- You are friendly, well-structured and analytical. You don't just want to see our customers happy; you want to make them successful!
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