Technical Support Specialist
On-siteChicago, Illinois, United States
Job Summary
Provide 1st and 2nd level technical support to the user community and volunteers via phone, remote control, or on-site visits. Maintain problem resolution databases, document resolutions, and take ownership of calls to ensure timely completion and high customer satisfaction. Create views and reports to assist users, configure systems to fix problems, and keep user permissions up-to-date. Troubleshoot complex technical issues involving Microsoft Windows 7, 8.1, or 10 Professional and Microsoft Office 2013 or 2016 on a Windows network. Handle password resets and support Adobe and PowerPoint. Weekend support may be required. SQL coding skills in Aptify are helpful.
Required Qualifications
- A minimum of 2 years' experience in a Technical Support role
- Ability to provide excellent customer service and technical support directly to end users either over the phone, via Remote Control Agent or when required, with a personal visit to the users desk
- Ability to handle complex technical issues and supporting a wide range of user skills sets and remain calm
- Knowledge of troubleshooting skills with Microsoft Windows 7 or Windows 8.1 or Windows 10 Professional
- Knowledge of Microsoft Office 2013 or Office 2016 Professional on a Windows Network
- Support of Adobe
- Support of Powerpoint
- Password resets
- Must be available for weekend support
Desired Qualifications
- Skills in Aptify and/or SQL coding
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.