Technical Support Specialist 147488
On-siteBirmingham, Alabama, United States
Job Summary
Monitor the health and availability of primary SCADA and related systems daily. Provide front-line problem resolution and coordinate repairs with EMS Department staff. Notify key customers about system outages or events impacting critical systems. Track and document all cases to completion while offering feedback for continuous process improvement. Comply with electronic and physical access policies and support Business Continuity and Disaster Recovery systems. This role requires excellent interpersonal skills, knowledge of regulatory compliance including CIP and Sarbanes-Oxley, and the ability to multitask in a high-stress environment. Candidates must be flexible to work rotating 8- or 12-hour shifts including nights, weekends, and holidays, with potential on-site presence during severe weather events.
Required Qualifications
- A formal education in Computer Science or a related IT field, or equivalent professional experience
- Excellent interpersonal skills with the ability to communicate effectively, both orally and in writing
- Strong customer service skills with a focus on delivering quality support
- Knowledge of regulatory compliance requirements, including Critical Infrastructure Protection (CIP), Sarbanes-Oxley, and other federal standards
- Capable of multitasking and prioritizing tasks based on urgency and the operational impact on the Bulk Power System
- Ability to follow and apply Change Management processes and established procedures accurately
- Critical thinking and problem-solving abilities
- Must understand and sign the Federal Energy Regulatory Commission Standard of Conduct
- Adhere to Separation Protocols as part of company policy
- Must meet all requirements outlined by the Southern Company Insider Threat Program
- Successful candidates will undergo enhanced screening, including background checks, drug screening, and psychological assessment
- Flexibility to work nights, weekends, and holidays as part of a rotating shift schedule
- This position may require on-site presence at the control center during severe weather events, as part of essential personnel requirements
- This position involves shift work, with rotating 8- or 12-hour shifts that may include day and night hours
Desired Qualifications
- Familiarity with Windows-based operating systems
- Experience with AIX or other UNIX-based operating systems
- Knowledge of distributed computer networks
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