TECHNICAL SUPPORT SPECIALIST 1
$50,000–$60,000 year
On-siteIrving, Texas, United States
EXPIREDIrving, Texas, United StatesOn-siteFull Time$50,000–$60,000 yearAssociates DegreeEnterprise
Full TimeAssociates DegreeEnterprise
Job Summary
Answer customer calls and open service tickets for Kenwood Land Mobile radio repair and maintenance. Explain product features, programming variations, and configurations using manuals and help screens. Troubleshoot programming data file problems and duplicate issues using test equipment to identify potential quality concerns. Work with dealers and end users to collect data, correct system issues, and handle warranty disputes or misinformation. Decide when products require factory correction or special repairs by authorizing unique requests between repair depots and dealers.
Required Qualifications
- AA degree in electronics or 4 years of technical experience
- 4+ years of knowledge in troubleshooting techniques
- Knowledge of land mobile radio (LMR) Subscribers and two-way radio systems
- In-depth technical knowledge of Kenwood and competitor products
- Analytical skills to troubleshoot and conduct testing to determine when potential quality issues may be present in Kenwood products
- Experience with RF test equipment and soldering equipment
- Hand skills to use soldering equipment and common hand tools such as tweezers, screwdrivers, and needle-nose pliers
- Customer relations experience and skills
- Some domestic travel may be required (<20%)
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