Technical Support Specialist 1

Technical Support Specialist 1 for the Breast Health product line will provide remote and on-site support to external and internal customers via phone, email, and web. Responsibilities include troubleshooting and diagnosing problems using remote diagnostic tools, delivering high-quality support, owning issues through resolution, documenting and tracking requests in CRM, following established processes for problem resolution and escalation, leveraging the knowledge base, and coordinating with Field Service Engineers when remote resolution isn’t possible. The role requires strong customer-service skills, excellent verbal and written communication, proficiency with Windows and standard office tools, familiarity with TCP/IP networks and VPN/Remote Desktop, and knowledge of DICOM/mammography workflows is a plus. Candidates should be able to work independently, manage multiple tasks, maintain regular attendance for full-time shifts (including select holidays and on-call rotation), and pursue ongoing training to stay current with product knowledge. Educational background should include an associate degree or higher, with a technical discipline being a plus, and a minimum of four years in a customer/technical/field support role. The position emphasizes quality and regulatory compliance in daily duties and offers a base salary range of $54,600–$85,400 plus bonus eligibility.