Technical Support & Solutions Associate - Platform-as-a-Service (PaaS)
On-siteBengaluru, Karnataka, India
Job Summary
Diagnose and resolve partner-facing technical issues for Karya's self-serve Platform-as-a-Service, routing complex bugs to engineering with precise context. Identify patterns in repeat incidents to scope automation opportunities for the product team and translate complex problems into clear solutions for non-technical partners. Debug issues directly using Python and Node.js, modify configurations where possible, and evolve into solutions architecture by designing partner deployment strategies. This role requires strong communication skills to manage expectations between partners and engineering while handling pressure during critical outages. As the platform matures, your scope will shift from manual triage to reducing the need for it through better platform design.
Required Qualifications
- ~1–3 years
- Python
- Node.js
- Comfort reading and modifying code
- Ability to debug real issues
- Ability to make small fixes
- Exposure to client-facing or partner-facing work
- Great communication skills
- Enough technical grounding to eventually take on solutions-architecture work
- Understanding of APIs
- Understanding of deployment models
- Understanding of configuration-driven systems
- Ability to handle pressure
- A pattern-recognition instinct
- Comfort with a role that's designed to change
- Genuine interest in Karya's mission
- Ethical data work
- Fair compensation for data workers
- Community ownership of data
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