Technical Support & Sales
$53,000–$63,000 year
On-siteLakeville, Minnesota, United States
Job Summary
Provide technical assistance and product information on vehicle suspension systems to end users and dealers via phone and email. Process customer orders through multiple channels, including phone, email, fax, and electronic data interface. Share product cross-reference information, current pricing, and delivery details while communicating with the production team for ETA updates on out-of-stock items. Handle end-user and dealer inquiries or complaints professionally and maintain accurate records in the company ERP system. Identify new sales opportunities to qualify for account managers. Represent QA1 at trade shows, company events, and customer visits to engage stakeholders. Work Monday through Friday from 8am to 5pm with competitive pay and comprehensive benefits.
Required Qualifications
- High school diploma or equivalent
- 4+ years of related experience and/or training in vehicle suspension systems
- Ability to pass a background check and drug screen
- Demonstrable technical proficiency with Microsoft Outlook
- Ability to quickly train and become proficient with other Microsoft applications and QA1's ERP system (Syteline)
Desired Qualifications
- Advanced education including in technical specialty
- Experience from automotive parts retailers, dealerships, or similar settings
- QA1 product enthusiasts who have gained knowledge through personal hobbies or self-directed learning
- Knowledge in Mopar, Auto-Cross, and/or Street Truck applications
- Demonstrated excitement for the QA1, Detroit Speed & Engineering, and SpeedTech Performance products
- Ability to multi-task and meet deadlines in a fast-paced environment
- Ability to communicate effectively and professionally with internal and external parties
- Strong out-of-the-box problem-solving skills
- Proactive, positive attitude, and collaborative approach to challenges
- Strong communication skills (oral, written, listening) and ability to build rapport internally and externally
- Customer centric and detail oriented
- Ability to work effectively with a diverse team and align with QA1's values
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