Technical Support Representative

Diagnose customer problems remotely and restore functional service to existing customers while assisting field technicians with tuning and support for installs and service calls. Configure routers and customer equipment for access to Internet services, and manage network equipment across on-site locations, online channels, and phone lines. Maintain the backbone infrastructure supporting rural communities in west central Texas and the Big Country. This role requires excellent customer service skills paired with technical ability and networking skills in a fast-paced, high-change environment.