Technical Support Representative

Technical Support Representative provides expert technical assistance to authorized service providers, consumers, and internal departments regarding Viking, AGA, and Lynx residential appliances. Responsibilities include diagnosing and resolving product issues, providing technical support via phone and email, documenting technical support interactions, collaborating with Customer Support, Engineering, Sales, Regional Service Managers, Parts, and other internal departments, monitoring and managing support email inboxes, reviewing and coding labor claims, maintaining current product knowledge, identifying recurring product issues, supporting training initiatives and special projects, demonstrating reliability through attendance and professionalism, and contributing to a team-oriented environment focused on providing industry-leading technical support.