Technical Support Representative, Tier 1 (Mexico Remote)
RemoteMexico
Job Summary
Proactively support the Turnitin product line via primarily email, sometimes phone and live chat, ensuring problem resolution, system access, and optimal system performance. Coordinate closely with Engineering and Product Management on all product issues and releases. Develop positive customer and cultural relations while assisting in the translation, maintenance, and updating of technical documentation associated with the product line. Weekend work and early/late hours are required. Bachelor's degree or equivalent customer support experience is essential, along with fluent English and strong computer skills. Familiarity with Learning Management Systems and SaaS is desirable. Join a global organization dedicated to protecting the value of authentic education across 185 countries.
Required Qualifications
- Bachelor's degree
- Experience working in a customer support role
- Fluent spoken/written English
- Ability to work in a fast-paced environment
- Manage multiple projects
- Set priorities
- Work independently
- Perform under pressure
- Excellent computer skills
- Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
- A good understanding of Microsoft Office products
- Excellent planning and organizational skills
- Ability to work with sensitive and confidential material
- Excellent judgment
- Weekend work
- Early/late hours
Desired Qualifications
- Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
- Broad understanding of web technologies and Software as a Service (SaaS)
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