Technical Support Representative – Sports Gaming Technology
$32,240–$32,240 year
On-siteLa Junta, Colorado, United States or Pueblito, Departamento de Norte de Santander, Republic of Colombia
Job Summary
Troubleshoot hardware and software issues by phone, email, chat, and webform for clients in the golf and sports technology industry. Diagnose installation, connectivity, configuration, and application problems, then walk customers through resolution steps while documenting interactions in a CRM system. Assist with software configurations and updates, and follow up when additional troubleshooting is needed. Learn specialized golf and sports technology through training and hands-on experience to deliver timely resolutions. Full-time roles with multiple shifts available in La Junta or Pueblo, Colorado, starting at $15.50 per hour.
Required Qualifications
- High school diploma/equivalent or currently enrolled in high school
- Comfortable using computers and learning new technology
- Strong problem-solving and critical-thinking skills
- Good verbal and written communication skills
- Ability to follow troubleshooting steps and document work accurately
- Reliable, positive, and willing to learn
- Must be available for multiple shifts
- Must be willing to learn specialized golf and sports technology through training and hands-on experience
Desired Qualifications
- Customer service experience
- PC gaming or gaming systems experience
- Building, upgrading, or troubleshooting computers experience
- Windows operating systems and Microsoft 365 experience
- Computer hardware, software, peripherals, or connected devices experience
- Projectors, monitors, audio equipment, or other home electronics experience
- Technical support, help desk, electronics, or customer service experience
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