Technical Support Representative (On - Site, San Pedro Sula)
On-site · San Pedro Sula, Cortés Department, Honduras
Job Summary
Technical Support Agent provides technical assistance and answers to users, troubleshooting problems with computer hardware or software. Responsibilities include identifying, investigating, and resolving issues with software/hardware; handling support via calls, chat, email; guiding users through diagnostic steps; applying knowledge to solve problems; assisting clients in optimizing software usage. Requires clear communication, strong analytical and problem-solving abilities, and familiarity with Microsoft Office and computer hardware/software. Bachelor’s degree in CS or related field preferred with 6–12 months in technical support within a BPO environment. Benefits include permanent contract, scheduled AM shifts, transportation, private medical/dental/life insurance, perks, weekends off, and work authorization in Honduras.
Required Qualifications
- Bachelor's degree in computer science or related field highly preferred
- 6-12 months of experience in technical support within the BPO industry
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and nontechnical employees and customers
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite or related software
- Proficient with an array of computer hardware and software
Desired Qualifications
- Bachelor's degree in computer science or related field highly preferred
- 6-12 months of experience in technical support within the BPO industry
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and nontechnical employees and customers
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite or related software
- Proficient with an array of computer hardware and software
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