Technical Support Representative
$22,880–$29,120 year
On-siteWichita, Kansas, United States
Job Summary
Respond to inbound and outbound customer inquiries in a courteous, timely, and professional manner, resolving technical issues efficiently with a focus on first-contact resolution. Research information across systems to address concerns, collaborate with departments on complex problems, and accurately document interactions in internal tools. Adhere to scripts and policies while protecting customer privacy, escalating unresolved matters as needed, and participating in ongoing training to stay current on products and procedures. Maintain consistent attendance and work schedule compliance within a fast-paced environment.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Strong written and verbal communication skills
- Typing speed of at least 20 words per minute
- Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Familiarity with the Windows operating system
- Dependability and punctuality
- Strong problem-solving and troubleshooting abilities
- A calm, empathetic, and customer-first mindset
- Ability to multitask, stay organized, and work independently
- A collaborative spirit and a passion for helping others
- Comfort working in a fast-paced, evolving environment
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to sit/stand for long periods while using a computer and telephone headset
- Must be able to move or exert force up to forty (40) pounds
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background security investigation with a fingerprint
- Must be willing to submit to drug screening
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