Technical Support Representative
On-siteSan Fernando, Central Luzon, Philippines
Job Summary
Respond to inbound technical support requests via phone, chat, or email, diagnosing and troubleshooting hardware, software, and network issues. Guide customers through step-by-step solutions, escalate complex cases as needed, and document all interactions accurately in the system. Maintain up-to-date knowledge of products and support procedures while ensuring customer satisfaction through timely resolutions. Follow security protocols when handling sensitive information and collaborate with internal teams to improve support processes. Meet performance metrics for resolution time, customer satisfaction, and attendance. This role requires prior call center experience, strong English proficiency, and work-from-home capability, with candidates residing within 80km of the office.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Must be able to lift 50 lbs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit to a LEVEL II background and/or security investigation
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