Technical Support Representative
$62,400–$62,400 year
On-siteGreensburg, Pennsylvania, United States
Job Summary
Conduct daily technical support for local users at the Greensburg, PA facility, troubleshooting application issues and diagnosing desktop, laptop, printer, and warehouse Android device problems. Install and configure software, print drivers, and utilities on workstations and networks while monitoring systems to identify and resolve connectivity and hardware faults. Move throughout the building to assist users, including entering warehouse stock yards to perform printer maintenance in a team environment. Log tickets for all work performed and communicate clearly to guide users through troubleshooting steps. This role involves a Monday–Friday schedule with late nights to support warehouse operations, with four weeks of training provided.
Required Qualifications
- 3 - 5 years of related work experience
- 3 - 5 years of customer service experience
- Excellent communication skills
- The ability to work in a team environment and commit to a flexible work schedule
- Ability to install, configure, troubleshoot, and maintain operating systems issues
- Knowledge of user profiles, permissions, registry, and system recovery tools
- Experience with imaging and deployment tools
- Hands-on experience diagnosing and repairing desktops, laptops, printers, scanners, and mobile devices
- Understanding of BIOS/UEFI, hardware drivers, and firmware updates
- Ability to replace hardware components and manage inventory
- Basic knowledge of TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting
- Ability to diagnose connectivity issues and work with networked devices
- Understanding of remote desktop tools (e.g., RDP, Teams, LogMeIn)
- Ability to clearly explain technical issues to non-technical users
- Active listening to understand user problems accurately
- Written communication skills for documenting issues and resolutions in tickets
- Staying calm and supportive, especially when users are frustrated or under pressure
- Demonstrating empathy builds trust and improves the overall support experience
- Ability to analyze issues, identify root causes, and implement effective solutions
- Thinking on your feet when new or unfamiliar problems arise
- Balancing urgency with a methodical troubleshooting approach
- Monday – Friday 8-5 three days and 10-7 two days
- We stay late to support the night warehouse operations
- Goes into the warehouse wearing vest and steel toes shoes for printer maintenance
Desired Qualifications
- 3-5 years technical experience a plus
- Previous experience troubleshooting desktop, printer and notebook issues
- Very strong user and support of MSOffice
- Bachelor's preferred but not required
- A+ or any Microsoft certification is preferred
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