TECHNICAL SUPPORT REPRESENTATIVE (Full-Time & Part-Time)
$31,200–$31,200 year
On-siteLas Cruces, New Mexico, United States
Job Summary
Handle inbound customer service calls, troubleshoot basic technical issues, and assist callers with product and process inquiries while professionally representing global brands. Resolve support issues efficiently, utilize systems for account management tasks, and ensure first call resolution through effective problem solving. Analyze and troubleshoot products and processes, appropriately escalate to next-level support when needed, and sell new products and services to maintain best-in-class customer experiences. Interact with hundreds of customers weekly to evaluate, follow up on issues, and build relationships while maintaining a positive, enthusiastic outlook.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Must be able to lift 50 lbs
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
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