TECHNICAL SUPPORT REPRESENTATIVE Full-Time
$15,080,000–$29,328,000 year
On-siteSavannah, Georgia, United States
Job Summary
Handle inbound customer service calls, troubleshoot basic technical issues, and assist callers with product and process inquiries to resolve support issues efficiently. Utilize systems and technology to complete account management tasks, analyze and troubleshoot products during interactions, and ensure first call resolution through effective problem solving. Appropriately escalate complex matters to the next level of support while professionally representing partner brands as a brand ambassador. Interact with hundreds of customers weekly to sell new products and services, maintaining a positive outlook on every interaction.
Required Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
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