Technical Support Representative
$37,440–$37,440 year
On-siteRound Rock, Texas, United States
Round Rock, Texas, United StatesOn-siteFull Time$37,440–$37,440 yearSenior LevelHigh School Or EquivalentLarge
Full TimeSenior LevelHigh School Or EquivalentLarge
Job Summary
Provide tier 1 or tier 2 support to resolve technical issues via alarm monitoring, emails, and chat. Analyze, troubleshoot, and resolve problems related to connectivity, installation, and equipment defects, including remote configuration or customer education. Document interactions using multiple databases, research required information, and guide clients through corrective steps. Identify and escalate priority issues per client specifications, arrange service call access, and contribute to the internal knowledge base. Follow up with scheduled callbacks and stay current with system updates.
Required Qualifications
- World-class customer service skills
- Excellent analyzation skills
- Problem solving capabilities
- Proficient computer skills in remote desktops, G-Suite and OS navigation
- Demonstrated proficiency in typing and grammar
- Ability to organize documents and records as well as detailed note taking
- High School diploma or General Education Degree
Desired Qualifications
- Experience in Help Desk, Energy Management, HVAC, or Electrical
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