Technical Support Representative
On-site · Clarksville, Tennessee, United States
Job Summary
Technical Support Representative in a 24/7/365 call center supporting Cumberland Connect subscribers; provide first-call support, troubleshoot Layer 1-3 network issues (Calix GPON/OLT/ONT, on premise routers, wireless extenders, fiber and ethernet cabling, video delivery devices), and document symptoms and outcomes in a ticketing system. Explain products, provide basic training to members, respond to online chat, escalate when needed, and collaborate with team to resolve problems. Requires strong communication, problem-solving, and multitasking abilities; shift from 2:00pm–11:00pm, office/call-center environment, occasional travel outside service area; must have high school diploma or equivalent and a valid driver’s license. Preferred: Associates degree in Information Technology or related field.
Required Qualifications
- High school diploma or equivalent
- Valid Driver's License
- One year of experience in a technical support role
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