Technical Support Representative (Contact/Call Center)
On-siteHouston, Texas, United States
Houston, Texas, United StatesOn-siteFull TimeHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Analyze and troubleshoot customer telecommunications issues while documenting interactions in the CRM. Deliver exceptional support by answering service enquiries, escalating complex cases to engineering teams, and training new staff on technical procedures. Maintain product knowledge on service offers and technology updates to inform every interaction. Contribute to continuous improvement by providing feedback on support workflows. This role requires a flexible schedule including evenings, third shifts, and weekends, with competitive compensation and comprehensive benefits.
Required Qualifications
- High school diploma or equivalent
- One-to-three years of proven experience in technical support roles
- Experience in the telecommunications or FTTH industry
- Excellent communication and interpersonal skills
- Ability to leverage data for decision-making
- Proficiency in using software and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Excellent multitasking, prioritization, and time management abilities
- Strong attention to detail and organizational skills
- Must be able to move up to 10 pounds
- Must be able to occasionally move up to 25 pounds
Desired Qualifications
- Experience in the telecommunications or FTTH industry
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