Technical Support Representative
$83,200–$104,000 year
RemoteUnited States
Job Summary
Diagnose and troubleshoot software, hardware, and network issues while providing remote technical support via phone, email, and chat. Guide users through system setups and configurations, work with internal teams to escalate complex IT problems, and document resolutions to improve knowledge sharing. Identify process improvements to streamline support services and ensure clear communication of solutions to maintain excellent customer service. This role requires 2+ years of experience in technical support or IT helpdesk, strong knowledge of Windows and macOS, and the ability to work independently in a fast-paced environment. You will support a civil engineering firm specializing in infrastructure, water resources, and transportation projects.
Required Qualifications
- 2+ years of experience in technical support, IT helpdesk, or a related field
- Strong knowledge of Windows, macOS, and common business applications
- Experience with troubleshooting software, network, and hardware issues
- Excellent communication skills ability to explain complex concepts clearly
- Ability to work independently and manage multiple support requests
- Problem-solving mindset with attention to detail and patience
Desired Qualifications
- Experience with engineering, construction, or infrastructure-related software
- Familiarity with CRM and ticketing systems like Zendesk or ServiceNow
- Basic knowledge of cloud computing, cybersecurity, or networking
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