Technical Support Representative
$53,000–$56,750 year
Hybrid · Chelmsford, Massachusetts, United States
Job Summary
The Technical Support Representative provides initial screening for inbound technical support interactions via telephone, chat, and online helpdesk. Responsibilities include answering customer inquiries, processing database information, and documenting customer interactions. Candidates should have relevant experience in customer service, excellent communication skills, effective time management, and strong proficiency in Microsoft Office. Bilingual skills in Spanish, Portuguese, or French are a plus, and education requirements are not specified.
Required Qualifications
- Relevant experience in a call center, customer service, or support environment
- Excellent communicator, written and oral
- Excellent customer service skills
- Time management and multi-tasking ability
- Strong computer skills
- Microsoft Office proficiency
- Detail oriented
Additional Requirements
- Certain roles may require background checks
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